Customer analytics
Know which accounts are slipping before they are gone.
Each customer is measured against its own ordering rhythm. Reps get an action list ranked by revenue at stake, with the reason each account is on it.
What is in customer analytics.
Own-rhythm staging
Active, at risk, lapsed or lost, measured against each account's own ordering pattern.
Ranked action list
Accounts ranked by revenue at stake, with the reason each one is on the list.
Log the outcome
Record how each call went, and snooze an account with a follow-up task.
Average order view
Usual items missing from recent orders, and what similar customers also buy.
Customer insights drawer
This year against last year by month, credit use, orders by weekday and items due to reorder.
No cost data
Built so plain reps can use it without seeing costs.
Customer analytics & win-back works with
See it with your own data.
A working session on your own items, customers and route days. Thirty minutes.
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